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| Muscat Pharmacy has the unique distinction
to be the first Pharmacy to be certified to the ISO 9002:1994 standard
in Oman. This was in September 1999. The Management believed that
the scope for certification should cover all processes. Therefore,
the Quality Management System extends to all the Head Office departments,
Retail shops numbering 65 and Engineering Service centres.
With revision of the ISO Standard to ISO 9001:2000, Muscat Pharmacy again retained the distinction to be the first Pharmacy to upgrade in Oman The success of any organization depends on its ability to understand and satisfy the current and future needs of present and potential customers. The efforts taken in documenting the processes has helped the Company to identify its strengths and weaknesses. This has helped in the evolution of procedures which seamlessly bind the various processes together. A documented system provides a basis for continual improvement. Internal Auditors representing the core functions and business units have effectively contributed to elevate the findings to the appropriate decision making levels. Muscat Pharmacy believes that formal ISO certification is not an end in itself. Employees believe that striving for quality can never cease. Management, for its part, remains receptive to the feedback from customers and employees. Suggestion forms are freely available in all branches and offices. Bureau Vertitas Quality International certified the Company's Quality Management System and continues with half-yearly surveillance audits.
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